Delaware - Office of Management and Budget - Organizational Development

Office of Management and Budget : Human Resource Management >> Organizational Development

CONTINUOUS QUALITY IMPROVEMENT

Training Courses

Quality Service in the Public Sector – (CEP) Through exercises and activities, this one-day class provides participants with tools and techniques for developing individual quality customer service skills and highlights the impact this has on the delivery of services to the public.
Principles of Quality Course – (MDI) This is a two-day introduction to core concepts and principles of performance improvement using a systems approach to continuous quality improvement. The course is team-taught using instructors from several State agencies who are experienced and knowledgeable in working with organizations implementing quality processes. There is a $75 fee to attend this course.

Project Management – (MDI) This three-day course teaches you how to confront real-life project challenges with basic project and change management tools and techniques. Through hands-on interactive exercises with your peers, you will learn how to successfully plan, manage, and deliver projects. This is the first of three courses in the DTI Program Management Office PM/OCM (Project Management/Organization Change Management) Certification Training.
Work Process Improvement Tools and Techniques – (MDI) This one-day course is designed as a follow-up to our Principles of Quality course. Work Process Improvement Tools and Techniques emphasizes a hands-on approach by introducing a number of tools, including work process mapping, and providing participants a chance to practice using these tools.

Quality Resources

Guidelines for Implementing Continuous Quality Improvement in State Government (.pdf)

First State Quality Improvement Fund – The First State Quality Improvement Fund was not funded for the current fiscal year. In the past this fund provided funds for state agency initiatives that promoted long-term commitment to continuous quality improvement initiatives.

Governor’s Team Excellence Award – This award is presented annually to a team of six or more state employees that work together for better efficiency and support improved customer services, improved work processes, new and creative ways of doing business, and cost savings.

Delaware Government Performance Review – Governor Jack Markell launched the Delaware Government Performance Review on January 22, 2009. The review process is a structured approach to review government services and to identify possible savings, efficiencies, improved customer service, and new non-tax revenues. On July 17, 2009, Governor Markell released the findings from the first phase of the Delaware Government Performance Review.

Governor Markell’s "Honest Assessment" – The assessment is a series of initiatives that will examine how the government spends taxpayer dollars, how to effectively measure agencies' performance, how to identify innovation, and how to best meet the significant challenges facing Delaware. "Honest Assessment" is designed to tap into the expertise of employees throughout state government and to identify opportunities for savings. Submit your ideas at ideas.delaware.gov.

Quality Awards & Partnerships

For More Information Contact: Barbara McCleary
821 Silver Lake Blvd., Suite 201
Dover, DE 19904 SLC: D430G
Tel: 302-739-1990
or
Questions? Email us at OMB_OrganizationalDevelopment@state.de.us

Conflict Resolution | Continuous Quality Improvement | Workforce Planning
Organization Performance Management | OD Section Staff

Last Updated: Thursday October 22 2009