Introduction

Purpose - This questionnaire has been designed to provide information which will give us a better understanding of your job for purposes of job analysis, evaluation and classification.

Organization - There are two separate parts to this questionnaire.

1. Job Analysis Questionnaire - This part contains 18 multiple choice job content questions. Job content information will be assessed through three factors:

  • Knowledge and Skills
  • Problem Solving
  • Accountability and End Results

Each of the three factors has several different statements regarding information about your job. For each question, please select the statement that represents the best overall match between the choices provided and your job, then enter your choice on the answer sheet. Concentrate on your job as a whole. If you locate your job between two statements, you may select an item with no written definition.

The following examples are provided to help you determine the meaning of terms that are used throughout the questionnaire:

Division: For example, the Division of Public Health or the Division of Revenue.

Department: For example the Department of Correction or the Department of State.

State: All departments and agencies of State government.

2. Job Analysis Questionnaire Answer Sheet - Please use the separate answer sheet to record your responses to the Job Analysis Questionnaire.

BEFORE YOU START

  • Read through all statements before selecting the one that best describes your job.
  • Please select only one item for each multiple choice question.
  • Be sure to describe your job, not your personal background and qualifications.
  • Describe your current job, not the job as it used to be, or may be in the future.

Complete the entire questionnaire. Please take the necessary time to review your responses. If you have questions, ask your Personnel Representative.

Please do not write on the questionnaire.

1. Overall Knowledge and Skills

Which one statement best describes the overall knowledge and skills required to perform your job properly? Select only one choice below.

1. My job tasks are performed under close supervision. The job can be done after a few hours of instruction and training.

2. ---

3. My job requires an ability to count and communicate. I perform work routines under close supervision which can be learned in a few days (for example, food service work, custodial work, manual labor or groundskeeping).

4. ---

5. My job requires some specialized training that takes several weeks to a few months to learn either in school or on-the-job. I perform my work according to established routines under the supervision of a technical superior (for example, custodial supervision, high volume food preparation or clerical work).

6. ---

7. My job requires practical vocational training or specific experience in procedures or work processes. In either case, one or two years of specialized training on-the-job or through education is necessary to gain the skills (for example, carpentry, painting, plumbing, heavy construction equipment operation, secretarial or word processing work).

8. ---

9. My job requires expertise in a technical vocation or an in-depth knowledge of the organization's specific set of procedures and practices. Skills are gained through advanced vocational training, apprenticeships, job-related courses found in an Associate's degree program or substantial job experience (for example, para-professional support, journeyman trades work, advanced secretarial work).

10. ---

11. My job requires the application of theories and principles related to a public administration, professional or scientific discipline, usually gained through at least four years of college and may require a few years of experience (for example, professional engineering, human services casework management, providing registered nursing services).

 

12. ---

13. My job requires extensive or diversified experience in the application of theories and principles related to a public administration, professional, or scientific discipline, often gained through post-graduate study or extensive job related experience (for example, management of a nursing department, specialized engineering, or management of a key State function such as pension administration or motor vehicle services).

14. ---

15. My job requires mastery of a scientific or technical discipline, or in-depth knowledge and application of professional techniques, practices and theories that are critical to a large and functionally diverse Division (for example, the Director of Public Health), or a Division that critically impacts State finances (for example, the Director of Revenue). This knowledge is gained through extensive post-graduate education, special development and related experience.

 

2. Application of Job Knowledge

Which one statement best describes the application of knowledge to your job? Select only one choice below.

1. I complete basic tasks that require no prior experience.

2. ---

3. I complete tasks which usually follow the same order and typically require on-the-job training or prior experience, and the ability to count and communicate (for example, food service work, laundry work, custodial work, grounds maintenance).

4. ---

5. I complete a variety of on-going duties, a few of which require the planning, organizing and prioritizing of tasks for efficient completion (for example, monitoring custodial supplies or advising on custodial schedules, requisitioning food items, maintaining storeroom inventories, scheduling vehicle repairs).

6. ---

7. I plan, organize, prioritize and perform the majority of my work in order to achieve the desired results (for example, secretarial work, indexing, filing and record keeping, providing security in a court).

 

8. ---

9. I explain and enforce State and Federal rules and regulations according to Department policies, or I provide advice and input to managers and professionals (for example, explaining human resources policies to State employees, enforcing standard operating procedures in a corrections facility, explaining and enforcing motor vehicle laws to the general public.

10. ---

11. I develop, interpret and implement State and Federal rules, regulations or processes according to Department policies, or provide leadership and expert advice to managers and professionals (for example, drafting environmental regulations, designing, installing and inspecting lighting, heating and air conditioning systems in State facilities).

12. ---

13. Speaking as a recognized authority/expert, I provide advice in a specialized scientific or technical field, or I manage diverse work units within a Division, requiring significant managerial experience in a highly technical field (for example, environmental research and investigation, advanced systems analysis, managing a State institution.

14. ---

15. I provide direct managerial guidance to a broad and functionally diverse Division or a Division that critically impacts State finances.

 

3. Internal Contacts

Which one statement best describes the degree your job is responsible for interacting with other State employees who work within your Department to provide information, service or influence decision making? Select only one choice below.

1. I receive or provide information or make or respond to inquiries.

2. ---

3. I provide technical or administrative service and coordinate activities with others outside my work unit (for example, explaining how to operate or repair equipment, providing instructions on work unit procedures).

4. ---

5. I teach, advise or counsel people outside my work unit (for example, helping design a training program for department professionals).

6. ---

7. I influence or provide key input for major decisions affecting my Department (for example, providing substantive advice in areas such as the delivery of a Department service, or changing a policy).

8. ---

9. I work with others to influence or change the long-term direction of a State Department (for example, sharing the responsibility for the strategic planning process).

10. ---

11. I directly influence the long-term direction of a State Department.

 

4. External Contacts

Which one statement best describes the degree that your job is accountable for establishing or maintaining relationships with external contacts? (External contacts may include the Federal Government, the legislature, the media, community service and action groups, vendors, contractors, other government Departments, the general public, etc.). Select only one choice below.

1. Most job contacts are with other Department employees; external contacts sometimes occur (for example, food service and laundry work, or custodial work).

2. ---

3. Collecting or exchanging information, making or responding to inquiries (for example, clerical work, laboratory work, collecting tolls or groundskeeping.

4. ---

5. Providing Department or State services requiring explanation of somewhat complicated but standard procedures (for example, explaining how to get a State permit or license.)

6. ---

7. Ensuring or controlling the delivery of complex and somewhat controversial Department or State services to the public (for example, explaining child support payment schedules to a non-custodial parent, explaining environmental conservation laws).

8. ---

9. Persuading or influencing other within the framework or existing Department or State policies and practices and/or Federal law (for example, problem resolution in an environmental crisis or negotiating right-of-way for the State).

10. ---

11. Initiating new leads and contacts, building and improving external contact networks for the primary purpose of establishing new and substantial long- term strategic relationships and alliances for a Department or the State (for example, developing collaborative efforts with the Federal Government, negotiating union contracts.

5. Written Communication

Which one statement best describes the written communication activities required in your job? Select only one choice below.

1. Checking, marking, or otherwise indicating choices on documents.

2. ---

3. Completing standard forms (hardcopy or on computer).

4. ---

5. Preparing letters, documents or reports from instructions or examples.

6. ---

7. Organizing information provided by others into letters, memos and reports (for example, preparing the minutes of a meeting, customizing or personalizing standard reports,) or composing memos, correspondence and reports related to practical or recurring issues.

8. ---

9. Composing letters, memos, reports and documents related to unique or non-recurring issues that may involve converting specialized terminology and expressions into a general business or non-technical format.

10. ---

11. Composing correspondence, reports, articles, presentations or other materials, communicating ideas or concepts related to complex or controversial issues. This may involve converting complex concepts into general business or non-technical language (for example, advanced toxicological analysis or scientific analysis of complex pollution control programs).

12. ---

13. Authoring articles, writing speeches, developing presentations or other materials that seek to directly influence an audience and achieve a specific result.

 

6. Verbal Communication

Which one statement best describes the way you must work with others? Select only one choice below.

1. My job primarily requires contacts with supervisors and co-workers within my work unit. I am expected to communicate efficiently to receive and pass on information (for example, office worker taking phone messages, truck driver telling foreman of needed truck repairs).

2. ---

3. I am frequently in contact with people outside my work unit. The purpose of these contacts is to provide or obtain information (such as for inquiries, giving explanations, making appointments, etc.). The ability to express myself clearly is essential (for example, office worker at a public service desk ex plaining tax payment procedures to sometimes irate customers, advanced secretarial work, scheduling meetings).

4. ---

5. My job requires starting up communication with others for such purposes as working on new ideas within a group, counseling others, etc. The ability to listen to others and to develop mutual understanding is a key requirement of the job (for example, child protection worker interviewing family members, engineer leading a team designing a new bridge).

6. ---

7. Motivating others, developing relationships, persuading and obtaining cooperation or support, are all a permanent and essential part of my job (for example, full supervisor of a work unit, crisis intervention work, negotiating with property owners for right-of-way).

8. ---

9. The ability to lead negotiations or serve as an arbitrator on very controversial issues and persuade large groups of people to accept change in a desired direction, are a critical requirement of my job (for example, leading a public utilities hearing or labor relations negotiations).

 

7. Technical Knowledge

Which one statement best describes the technical knowledge used in your job? Your supervisory and management knowledge will be captured in Question No. 10. Select only one choice below.

1. My job does not require the use of trades tools or the application of technical or scientific knowledge.

2. ---

3. My job requires the use of craft tools or office equipment on standard applications (for example, engine tune-ups, brake jobs, clerical work using personal computers and word processors and switchboard operation etc.); or, I operate construction equipment in standard applications (for example, operating a truck-mounted snow plow, loading sand using a front-end loader, operating a tractor-mounted backhoe, driving a tractor-trailer).

4. ---

5. I operate precision instruments or office equipment often requiring a ` number of years of experience or apprenticeship to reach proficiency (for example, using land survey equipment, using and modifying computer software and applications); or, I use precision tools in advanced craft applications (for example, machining precision parts to rebuild a diesel engine); or, I operate heavy equipment in precision tasks (for example, operating dredging equipment, cranes, or heavy construction equipment).

6. ---

7. I am responsible for learning how and where to apply technical and scientific disciplines for projects and processes (for example, assisting in the preparation of legal work, designing and administering activity programs for clients, entry level professional accounting work).

8. ---

9. I am responsible for understanding and applying technical or scientific disciplines relative to the Department's or State's technologies. I work on tasks under professional supervision (for example, entry level scientific, nursing, social and engineering work).

10. ---

11. I am responsible for independently applying technical, scientific or management disciplines relative to the Department's or State's technologies or operations. Some creative work may be required (for example, journey level professional work such as auditing, accounting, social work and performing systems analysis and administration).

12. ---

13. I am responsible for providing expertise for purposes such as: contributing to critical phases of projects; increasing the know-how of other technical specialists or scientists; contributing to process development strategies; and assessing new or alternative technologies or contributing to their development (for example, environmental engineering project leaders).

14. ---

15. I am accountable for the Department's or State's know-how in one or several fields of specialization through activities such as:

Organizing the documentation, application and transfer of specialized knowledge (for example, expert environmental engineer or scientist specializing in water contamination, air pollution or toxic waste.)

Assembling the know-how capabilities of other technical specialists and scientists and making recommendations relating to technology development.

16. ---

17. I am accountable for expanding an existing boundary of technological understanding. I lead or champion the development work related to new or alternative Department or State technologies in a key area (for example, a recognized expert whose work has been published).

18. ---

19. I am accountable for formulating, recommending and implementing strategies in an area of know-how or technology development which is judged as critical to a Department, or the State. My job frequently formulates, recommends and implements strategies in conjunction with other State (for example, a strategy formulation leader whose work is published and whose expertise is nationally recognized.

8. Minimum Level of Education or Equivalent Experience

What is the minimum level of education necessary to perform your job? Select only one choice below.

1. Ability to communicate.

2. Elementary education.

3. Some high school.

4. A high school diploma or equivalent (G.E.D.)

5. A formal vocational training program (approximately one year), an apprenticeship, or some formal college education.

6. An Associate's degree (AA, AS) or two years of equivalent job-related experience.

7. A bachelor's degree (BA, BS) or four years of equivalent job-related experience.

8. A Master's degree (MA, MS, MBA, MPA) or equivalent certification (for example, CPA).

9. A doctorate degree (Ph.D., MD, JD, EED).

Does the State of Delaware require you to be licensed or certified to perform your work?

[ ] Yes [ ] No List type _____________________________

Does the Federal Government require you to be licensed or certified to perform your work?

[ ] Yes [ ] No List type _____________________________

 

9. Job Required Training

What is the level of on-the-job or classroom training, regardless of where obtained, required to do your job at the fully competent level after you are hired? Select only one choice below.

1. No additional training required.

2. A day or two.

3. A week

4. A month

5. Several months

6. One year

7. Two years or more

Are you certified by the State of Delaware on completion of your training?

[ ] Yes [ ] No List type _____________________________

Are you certified by the Federal Government on completion of your training?

[ ] Yes [ ] No List type _____________________________

Are you certified by a national or professional organization that is required by the State or Federal Government on completion of your training?

[ ] Yes [ ] No List type _____________________________

 

10. Management of People

A. Which one statement best describes the degree to which your job contributes to the management and performance improvement of others? (Select only one choice below.) If you respond to items 3, 4, 5, or 6 you must complete part B.

1. No direct responsibility for others.

2. Responsible for helping others and providing on-the-job training or guidance.

3. No employees report to me on a permanent basis, but my job requires either:

  • The technical leadership of a periodic work team: I may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.
  • The leadership of a work unit: assign and review work, train and may contribute to performance appraisal (but not hiring, firing or disciplinary actions).

4. No employees report to me on a permanent basis, but I am Accountable for on-going project management and special assignments in terms of quality, cost, timeframe and personnel.

5. I directly supervise the work activities of others and make recommendations concerning selection, termination, performance appraisal and professional development.

6. I am accountable for the management of others, through a subordinate supervisor, including selection, recommending termination, Performance appraisal, and professional development.

B. Indicate on your answer sheet the number of employees in the following categories for whom your job has supervisory/management responsibility. If the number of employees varies, please indicate an average or a range. This includes both employees who directly report to you as well as those who report to an individual who reports to you.

Managers/Supervisors - individuals who have full responsibility for assigned staff and performance.

Professionals - professional, technical and administrative employees who typically have a college degree or equivalent work experience. These are non-supervisory individual contributors.

Other - clerical, administrative, trade, service, or seasonal employees.

Unclassified - volunteers, conservation district employees, contractual employees, etc.

Total - the total number of employees for whom you have supervisory or management responsibility.

 

11. Problem Solving

Which one statement most accurately describes your freedom to consider alternatives when addressing issues or problems? Select only one choice below.

1. I follow detailed task lists or instructions from my supervisor or lead worker to get my work done. I refer problems immediately to my supervisor or others.

2. ---

3. I follow detailed standard procedures or instructions from my supervisor to get my work done. Occasionally, I change the work procedures or the order of the tasks (for example, filing records, sorting mail, cleaning floors).

4. ---

5. I follow standard work routines and well-understood tasks. Problems are alike from day-to-day. When problems arise, I can often respond by changing the order in which tasks are done (for example, typing, record keeping, supply delivery, telephone console operation, technical assistance on a survey crew.

6. ---

7. Due to changing work situations, I solve problems by considering different options with the guidance of my supervisor or within well- defined principles and procedures. I often consider the most appropriate procedure or example to follow (for example, deciding the layout of bridge designs, counseling clients on social services options, or investigation and interpreting State and Federal laws in response to a complaint and recommending an appropriate course of action).

8. ---

9. I solve problems by considering many different principles, procedures and standards. Because of changing priorities and work situations, I may consider which among several procedures to follow, and in what order to achieve the proper results (for example, administering State support services, considering family counseling or foster care options for a family in crisis, or how to organize health screening clinics).

10. ---

11. I solve problems by considering courses of action within the framework of existing policies, principles and standards. I know what needs to be accomplished, but must decide how to accomplish it. I may consider whether new methods need to be developed to achieve the proper results (for example, reengineering the way work is done and organized to improve the delivery of State services.

12. ---

13. I solve problems by considering courses of action within broad State or Department policies and immediate objectives. I may determine that new Department policies are needed. Although general goals are in place, I must set the plan and determine the priorities and processes to achieve State or Department objectives (for example, considering efficient organization of the largest Divisions in the State; developing new principles and practices affecting services to citizens).

 

12. Problem Analysis and Resolution

Which one statement most accurately describes the typical problems that you are expected to solve on a regular basis or during a complex or long-term project? Select only one choice below.

1. The issues or situations I face are typically the same from day-to-day. The actions I take to solve them are the same from day-to-day (for example, laundry work, custodial work, general filing, sorting mail, photocopy machine operation.)

2. ---

3. I deal with problems or situations by making decisions from a limited set of options (for example, posting to a ledger, telephone operation and reception of visitors, taking inventory).

4. ---

5. I deal with issues or problems that may require some study based on standards or approaches defined by my supervisor, or the proper professional/technical discipline (for example, developing computer application programs, executive secretarial work, mechanical repair, accounting work, social services or parole casework).

6. ---

7. I must deal with issues or problems involving careful interpretation, analysis and diagnosis. I typically must identify relevant information to develop solutions or approaches. Developing solutions usually requires in-depth analysis and extensive planning (for example, managing professionals, forecasting demographic trends, solving multi-disciplinary and/or cross- department problems).

8. ---

9. I must deal with unique issues or problems that no one has previously addressed, either inside or outside my Department. A combination of inventiveness, experimentation and intuition are needed to come up with new solutions (for example, designing model programs for State services and presenting them to the legislature for approval.)

 

13. Planning Time Frame

Which one statement best describes the span of time in which you independently set priorities and organize job assignments? Select only one choice below.

1. The work is almost the same every day. It does not need to be planned in advance or planned by my supervisor (for example, routine filing, simple data entry, custodial work, or manual labor).

2. ---

3. I need to develop a clear work program for the day and to be concerned about plans for the week to come. Time spent looking beyond a week in the future, will generally not improve the flow of work (for example, routine secretarial work, typing or drafting).

4. ---

5. I need to have carefully prepared plans for the current week and to have a clear sense of what I should be achieving in the month to come. Time spent looking beyond a month in the future will generally not improve the work flow or my job effectiveness (for example, advanced secretarial work, or bookkeeping).

6. ---

7. I need to have well prepared action plans for the current month and to have a clear sense of what should be achieved in the quarter to come. Time spent looking beyond a quarter in the future will generally not improve my job effectiveness (for example, short-term social casework, surveying or accounting).

8. ---

9. I need to have well prepared action plans for the current quarter and to have a clear sense of what should be achieved in the year to come. Time spent looking beyond a year in the future will generally not improve my job effectiveness (for example, nursing supervisor).

10. ---

11. I prepare, monitor, assess and review detailed action plans for the current year and have a clear sense of what should be achieved in the years to come (for example, long-term social casework).

12. ---

13. I prepare, monitor, assess and review detailed action plans that have Department or Statewide impact for the next three to six years (for example, capital improvement planning).

 

14. Job Profile

1. Problem Oriented - My job's main purpose is to work on information research, design and/or planning forecasting. I am accountable for producing ideas, recommendations, plans and/or design work that will be reviewed or implemented by others (for example, computer systems engineering and research, engineering or scientific research, systems analysis, programming, research engineering, scientific research, archeological research).

2. Level - I am a "knowledge worker." My job requires a lot of analysis and thinking although it focuses on practical and/or recurring issues that have to be addressed to directly support day-to-day operations. This applies to a large proportion of technical and/or support jobs at all levels (for example, auditing, forensic chemistry, providing nutritional advice/counsel, archiving documents).

3. Modestly Action Oriented - My job is either: a support job with significant involvement in decision making; or a technical resource directly accountable for delivering immediate/short-term/operational services; or a trade or clerical job requiring a significant amount of thinking/intellectual work (for example, filing, secretarial work, accounting or statistical work, data entry or computer operations, surveying, project engineering).

4. Action Oriented - My job is either: a support job with direct and strong involvement in monitoring operational activities; or a job in charge of a "logistic activity" directly impacting operations (such as computer operations, directing, dispatching, etc.); or a trade or clerical job with an equal balance between the concern for quality, diagnosing problems, and producing results (for example, physical plant maintenance for a large, complex institution; management of a Statewide function; management of a large, functionally diverse Division, or groundskeeping).

5. Very Action Oriented - The primary focus of my job is on producing immediate results for the organization either by itself or through the management of a work unit. The ability to deliver results or to make decisions is clearly more important in this job than the ability to produce new or original ideas (for example, laundry or food service work).

15. Organizational Impact - Support & Advisory Services

Which one of the following statements best describes the way your job contributes to the success of the organization (work unit of department)? Select only one choice below.

1. I provide services supporting the work of others or gather simple information to be summarized and reviewed by others (for example, operating groundskeeping or laundry equipment, collecting tolls).

2. ---

3. I support the activities of a work unit by gathering, recording, checking and passing on information which will be used by others to reach conclusions or interpretations, or I operate equipment providing services to citizens or other employees (for example, motor vehicle inspection and emissions testing, receipting tax and fee payments, basic document checking and storage, entry-level word processing.

4. ---

5. I review applications or other factual materials to determine eligibility for programs, compliance with regulations, or court orders (for example, acting on applications for food stamps, permits and licensing.

6. ---

7. I provide advice and counsel which primarily affects my personal work load or my immediate work unit (for example, diagnosing mechanical repairs in building services, personally managing a social services caseload.

8. ---

9. I provide advice and coordination which affects multiple work units in the same Department (for example, management analysis, planning specialized social services).

10. ---

11. I provide advice, recommendations and counsel affecting total services, policies and programs for a single Department (for example, Chief Financial Officer).

12. ---

13. I manage or direct a Division or have significant functional impact on a number of Divisions. (Please see Question No. 16 for the items best describing the way your job contributes to the organization).

 

16. Organizational Impact - Primary or Leadership

This item must be completed if you responded to choice No. 13 on Question 15. For each financial dimension your job impacts, please provide the annual amount, in thousands of dollars, and the degree of impact from the descriptions listed below.

Financial Dimension

Degree of Impact Operating
Budget
Capital Budget Other
Budget
1. Shared Management -
My job shares with another function or person, the responsibility for the management of the budget. A committee, group or team, where a member has an equal say in the allocation of resources, is also an example of shared management.
     
2. Prime or Controlling Management -
My job is fully accountable for the end results associated with this financial dimension. If the budget is not properly managed, my position is held ultimately responsible -- "the buck stops here." Such impacts are commonly found in managerial positions which have "line accountability" for key end results.
     
Average Annual Dollar Amount Impacted      
For other financial areas, please describe:
(Examples can include grants, revenues, fees and licenses, contracts and investment funds.)
     

 

17. Job Autonomy

Which of the following statements best describe the amount of freedom you have for taking action? (Select only one choice below.)

1. My job requires supervisory approval for any deviation from the defined work procedures. I follow specific instructions or procedures for completing assigned tasks (for example, delivering messages or mail, food service, custodial work, laundry work, collecting tools, filing documents.

2. ---

3. My job requires on-going supervisory review of all tasks that would normally fall within my work assignment. I have the freedom to decide which assigned task to do first or the order in which they are done (for example, entry level word processing, vehicle operations, assisting patients/residents with daily living activities).

4. ---

5. There is periodic supervisory review of on-going progress and results of my work; or the principal limitations on my freedom to act come not from my immediate supervisor, but from the need to perform new tasks in much the same way as they have been performed in the past. My actions are based on knowledge of what needs to be done and the standard procedures required to perform effectively (for example, secretarial work, carpentry, plumbing or electrical trades work, planning snow removal route and methods).

6. ---

7. Review of my on-going work activities occurs only after completion or if there happens to be a problem or exception. I must comply with the professional or scientific standards or principles of supervision and I have leeway to change procedures or approaches as needed (for example, nursing systems analysis work, law enforcement work, managing a social services caseload, park administration, office management, support service administration).

8. ---

9. Review of my work activities is based primarily on periodic reports that I provide in response to Department objectives and project goals; or I must comply with prescribed operating and capital budgets. I decide what to do and may also be responsible for determining the appropriate review of subordinate time and work activities. My activities are limited only by existing policies and precedents (for example, managing a small Division or a large work unit within a Division; project engineer of a large, multi-faceted construction project; management of a State institution).

10. ---

11. My work activities are guided only by broad Department policies and goals. My job typically creates methodology or policy within a Division or recommends changes to Department policymakers (for example, determining the operating procedures for the Division of Public Health).

 

18. Nature of the Job

1. Ancillary Job - My job does not require any specialized education or prior experience, and it has direct input on ancillary operations and productivity (for example, custodial work, laundry work, food service work, trades help, manual labor).

2. ---

3. Support Job - My job requires basic education and limited experience, but can significantly impact the organization's productivity or effectiveness (for example, nurse's assistant in a hospital, data entry work, vehicle operation, general office clerical work, switchboard operations, claims processing.

4. ---

5. Vocational Job - My job requires specialized training or education in a trade or vocational area or an in-depth understanding of administrative processes (for example, painting, carpentry, electrical work, advanced secretarial work, specialized clerical function, overseeing inmate activities, practical nursing).

6. ---

7. Technical/Supervisory Job - My job requires either technical skills (for example technicians providing specialized scientific or engineering services under the supervision of a seasoned practitioner, surveying work, para- professional human services work); or first line supervisory skills (crew leader, team supervisor); or basic public administration skills (for example, office management, supervisory corrections and enforcement work, and trades foreman).

8. ---

9. Professional/Line Management Job - My job is either: 1) an individual contributor job which requires professional skills acquired through at least four years of college or equivalent (for example, administration of support services, management or budget analysis, enforcement of labor laws); or 2) a line management job.

10. ---

11. Senior Professional/Senior Management Job - My job is clearly expected to provide leadership, either: 1) in a technical or functional area (for example, senior scientists; management of construction projects, engineering projects and environmental programs; risk management, financial management of a Division/Department); or 2) in the management of a work unit (for example, directing nursing or social services work, park administration).

12. ---

13. Core Management Job - My job is in charge of a critical function for the State; or manages a small Division or a large work unit within a Division (for example, management of an institution, directing State payroll operations).

14. ---

15. Strategic Job - My job is in charge of a strategic function that impacts all Departments of I manage a large a functionally diverse Division.